Delays & Disruptions – Hotels & Transport


  • Contact Us

    Call 1300 777 380 for Delays, Disruptions & Misconnections. Confirm your request in writing to [email protected] (Advance notice STPC & Duty Travel bookings can be emailed to [email protected])

  • Advise Us

    Passenger numbers, number of rooms required, amenity amounts by cabin class breakdown.

  • Rooming List

    If your airport team has a passenger rooming list available please scan and send this to us – [email protected]

  • Confirmation

    Once the hotel property and/or transport has been confirmed a voucher will be emailed to you. This voucher supports our invoices which are payable within 14 days. Return hotel to airport transport will be confirmed once the times have been communicated by the airline to Flight Disruptions Pty Ltd. Our team will communicate the next day passenger wake up and pick up time to the hotel once instructed by the airline of these arrangements.

Subject to operational availability we can provide complimentary curbside and hotel assistance when there is a minimum of 100 passengers at the same hotel property (Sydney only)

If we can assist with your invoicing requirements please contact a member of our team today [email protected]

Our team with over 60 years combined airline, hospitality and logistics operational experience understand your needs during disruptions.