Delays & Disruptions


  • Contact Us

    Call 1300 777 380

  • Advise Us

    Passenger numbers, number of rooms required, amenity amounts by cabin class breakdown.

  • Requirements

    Once we receive your disruption rooming list requirements our transport partners will be dispatched to the airport.

  • Confirmation

    Once the hotel property and/or transport has been confirmed a voucher will be emailed to you. This voucher supports our invoices which are payable within 14 days.

Subject to operational availability we can provide complimentary curbside and hotel assistance when there is a minimum of 100 passengers at the same hotel property.

If we can assist with your invoicing requirements please contact a member of our team today [email protected]

Our team with over 60 years combined airline, hospitality and logistics operational experience understand your needs during disruptions.