Ph 1300 777 380
[email protected]

Our Team

Greg Shaw

Founder &
Managing Director


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Aviation professional with more than 22 years experience within airline management, service recovery & hospitality. Europe, Middle East, Asia & Australia.

Location: Sydney, Head Office



Luke Ashwood

Director of Operations Asia & Pacific


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Hospitality business owner with significant aviation & logistics operational management experience dating back to 1995. Europe, Middle East & Australia.

Location: Brisbane

Ryan King

Operations Manager Australia


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Logistics & operations management professional across multiple industries throughout Australia.

Location: Sydney, Head Office

Samuel Sliz

Projects & Planning Manager


Aviation professional with 10 years experience specialising in Airport Operations in Australia.

Location: Sydney, Head Office

Melisa Sawtell

Client Services Manager Sydney


Aviation customer services professional with a passion for service delivery. Fluency in Indonesian.

Location: Sydney, Head Office

Yvonne Janiszewski

Client Services Manager Brisbane


Aviation professional with more than 30 years airline experience accross multiple Australian airports.

Location: Brisbane

John Deniz

Baggage Operations Coordinator Brisbane


Location: Brisbane

Mooni Merevath

Baggage Operations Coordinator Sydney


Location: Sydney, Head Office

Vision & Mission Statement


Vision Statement

“Our vision is to be the world’s best disruption handling service for airlines and their customers.”

We exist to support the airlines in their time of need by providing outstanding levels of service delivery to both our internal and external customers in all aspects of our operation by putting people first.


Mission Statement

Our mission is to deliver the highest possible levels of service with competitive prices.

We strive to be innovative, caring and understanding in everything that we do.

We will build and support the future direction of service standards in aviation by adhering to our core values:
Our Customers, Our People, Our Service, Our Growth & Our Ethics.