Ph 1300 777 380
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Our Team

Greg Shaw

Managing Director


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Aviation professional with more than 23 years experience within airline management, service recovery & hospitality. Europe, Middle East, Asia & Australia.

Location: Sydney, Australia



Luke Ashwood

Director of Operations Asia & Pacific


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Hospitality business owner with significant aviation & logistics operational management experience dating back to 1995. Europe, Middle East & Australia.

Location: Brisbane, Australia

Ryan King

National Operations Manager – Australia


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Logistics & operations management professional across multiple industries throughout Australia & UK.

Location: Sydney, Australia

Samuel Sliz

Operations Manager – Sydney


Aviation professional with 10 years experience specialising in Airport Operations in Australia.

Location: Sydney, Australia

David Dunbar

Operations Manager – Cairns & Darwin


Customer services professional thriving on innovation and tailoring airline needs.

Location: Cairns, Australia

Melisa Sawtell

Client Services & Administration Coordinator


Aviation customer services professional with a passion for service delivery. Fluency in Indonesian.

Location: Sydney, Australia

Mooni Merevath

Baggage Operations Coordinator Sydney


Location: Sydney, Australia

Nicholas Wong

Baggage Operations Coordinator Sydney


Location: Sydney, Australia

Adam Benson

Baggage Operations Coordinator Brisbane


Location: Brisbane, Australia

Vision & Mission Statement


Vision Statement

“Our vision is to be the world’s best disruption handling service for airlines and their customers.”

We exist to support the airlines in their time of need by providing outstanding levels of service delivery to both our internal and external customers in all aspects of our operation by putting people first.


Mission Statement

Our mission is to deliver the highest possible levels of service with competitive prices.

We strive to be innovative, caring and understanding in everything that we do.

We will build and support the future direction of service standards in aviation by adhering to our core values:
Our Customers, Our People, Our Service, Our Growth & Our Ethics.